Wellnuo Privacy Policy
Last Updated: April 18, 2025
1. Introduction
Wellnuo (“we,” “us,” “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our home monitoring services and related mobile applications (collectively, the “Service”), including our SMS (Short Message Service) notification features. This policy applies to residents of the United States, with specific sections applicable to California residents.
By using the Service, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
We may collect the following categories of personal information:
- Identifiers: Such as your real name, email address, phone number, account username, and IP address.
- Personal Information Categories Listed in the California Customer Records Statute: Such as your name and phone number.
- Commercial Information: Such as records of services purchased or considered.
- Internet or Other Electronic Network Activity Information: Such as interaction with our Service or mobile application.
- Geolocation Data: General location derived from IP address (we do not collect precise geolocation without explicit consent).
- Sensory Data: Information derived from IoT sensors linked to your account (e.g., presence, temperature, humidity, air quality metrics) as configured by you. This may be considered Sensitive Personal Information under California law.
- Inferences Drawn from Other Personal Information: Such as profiles reflecting preferences or characteristics (e.g., potential health events based on sensor data patterns, used solely to provide alerts you configure).
We collect this information directly from you (when you sign up, configure sensors, or contact us), automatically (when you use the app/service), and potentially from the IoT devices linked to your account.
3. How We Use Your Information
We use the information we collect for various purposes, including:
- To provide, operate, and maintain our Service.
- To process your transactions.
- To manage your account and preferences.
- To send you technical notices, updates, security alerts, and support messages.
- To send you SMS notifications and alerts based on events detected by your configured sensors, as requested by you.
- To respond to your comments, questions, and requests.
- To monitor and analyze trends, usage, and activities in connection with our Service.
- To personalize the Service.
For compliance purposes, including enforcing our Terms and Conditions or other legal rights.
We use Sensory Data and Inferences solely to provide the monitoring and alert features you have configured.
4. Sharing Your Information
We do not sell your personal information. We may share your information in the following situations:
With Service Providers: We may share your information with third-party vendors and service providers that perform services for us or on our behalf, such as SMS gateway providers (e.g., Telnyx), cloud hosting providers, and data analytics providers. These providers are contractually obligated to protect your data and use it only for the services requested.
For Legal Reasons: We may disclose your information if required by law, subpoena, or other legal process, or if we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
Business Transfers: In connection with a merger, acquisition, financing, reorganization, bankruptcy, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
With Your Consent: We may share your information for other purposes with your explicit consent.
5. SMS Messaging Terms
By providing your phone number and opting in (e.g., by texting WELLNUOJOIN to [Your 10DLC Number] or through account settings when available), you consent to receive automated SMS messages related to your Wellnuo account alerts and notifications based on sensor events. Your consent to receive SMS messages is not a condition of purchasing any goods or services. Message frequency varies based on detected events and your settings. Message and data rates may apply. You can opt-out of SMS messages at any time by replying **STOP** to any message. For help, reply **HELP** to any message or contact us via methods listed below.
6. Your Privacy Rights (California Residents – CCPA/CPRA)
If you are a California resident, you have the following rights regarding your personal information:
Right to Know/Access: You have the right to request information about the categories and specific pieces of personal information we have collected about you, the sources of the information, the purposes for collecting it, and the categories of third parties with whom we have shared it.
Right to Delete: You have the right to request the deletion of your personal information, subject to certain exceptions (e.g., completing a transaction, detecting security incidents, complying with legal obligations).
Right to Correct: You have the right to request the correction of inaccurate personal information we maintain about you.
Right to Opt-Out of Sale/Sharing: We do not “sell” personal information in the traditional sense. However, under CCPA/CPRA, “sharing” includes disclosing personal information for cross-context behavioral advertising. We do not engage in such sharing. You have the right to opt-out of any future sale or sharing. As we do not sell or share, no action is needed to opt-out, but we acknowledge your right.
Right to Limit Use of Sensitive Personal Information: You have the right to limit our use and disclosure of sensitive personal information (like precise geolocation or certain health-related inferences, if collected) to that which is necessary to perform the services reasonably expected by an average consumer. We use sensor data primarily to provide the core monitoring and alert service you request.
Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights.
How to Exercise Your Rights: To exercise these rights, please contact us by email at [Your Support Email Address] or by mail at [Your Company Mailing Address]. We will need to verify your identity before processing your request. You may designate an authorized agent to make a request on your behalf.
7. Data Security
We implement reasonable administrative, technical, and physical security measures designed to protect your personal information from unauthorized access, use, or disclosure. However, no internet transmission or electronic storage is 100% secure.
8. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.
9. Children’s Privacy
Our Service is not directed to individuals under the age of 13 (or a higher age threshold depending on jurisdiction), and we do not knowingly collect personal information from children.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the “Last Updated” date. You are advised to review this Privacy Policy periodically for any changes.
11. Contact Us
If you have any questions about this Privacy Policy, please contact us:
By email: bernhard@wellnuo.com
By visiting this page on our website: https://www.wellnuo.com/contact
By mail: 14585 Big Basin Way, Saratoga, CA, US
