Wellnuo Terms and Conditions
Last Updated: April 18, 2025
1. Agreement to Terms
These Terms and Conditions (“Terms”) constitute a legally binding agreement made between you (“you,” “user”) and Wellnuo (“we,” “us,” “our”) concerning your access to and use of the Wellnuo home monitoring service, including associated hardware, software, mobile applications, and SMS notifications (collectively, the “Service”). By accessing or using the Service, you agree to be bound by these Terms. If you do not agree with all of these Terms, then you are expressly prohibited from using the Service and must discontinue use immediately.
2. Service Description
Wellnuo provides a Service utilizing IoT sensors to monitor home environments and generate notifications and alerts based on user-defined parameters and detected events (e.g., presence, potential falls, air quality changes). Alerts may be delivered via the mobile application and/or SMS text messages.
3. User Accounts and Responsibilities
You may need to register for an account to use certain features. You agree to provide accurate, current, and complete information during registration and keep it updated. You are responsible for safeguarding your account password and for all activities that occur under your account. You must notify us immediately of any unauthorized use.
4. SMS Messaging Terms
By opting into Wellnuo SMS alerts (e.g., by texting the keyword **WELLNUOJOIN** to [Your 10DLC Number], or through account settings when available), you expressly consent to receive automated recurring text messages from Wellnuo at the phone number provided. These messages relate to your account status, system alerts, and notifications based on events detected by your configured sensors.
Consent Not Required for Purchase: Your consent to receive SMS messages is not a condition of purchasing any goods or services from Wellnuo.
Frequency Varies: Message frequency depends on the number and type of events detected by your sensors and your notification settings.
Rates May Apply: Message and data rates may apply to messages sent and received, as determined by your mobile carrier plan. Wellnuo is not responsible for these charges.
Opt-Out: You cSettingsan opt-out of receiving SMS messages at any time by replying **STOP** to any message you receive from us. You will receive one final confirmation message confirming your opt-out.
Help: For help regarding SMS messages, reply **HELP** to any message or contact our support team via methods listed below.
Supported Carriers: [Optional: List major supported carriers like AT&T, Verizon, T-Mobile, etc., or state “Supported carriers may vary”]
Your use of the Service is also governed by our Privacy Policy, which is incorporated herein by reference. Please review our Privacy Policy at https://www.wellnuo.com/privacy-policy/ to understand our practices regarding your personal information, including specific rights for California residents.
6. Service Limitations and Disclaimers
THE SERVICE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. WELLNUO MAKES NO WARRANTIES, EXPRESS OR IMPLIED, REGARDING THE SERVICE, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT GUARANTEE THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR THAT ALERTS WILL BE DELIVERED ACCURATELY OR IN A TIMELY MANNER. The accuracy and timeliness of alerts depend on various factors, including sensor functionality, internet connectivity, mobile network availability, and third-party service providers (like SMS gateways).
Wellnuo is not a replacement for emergency services (like 911). The Service is intended for informational purposes only and should not be relied upon for life-safety or critical-care monitoring.
7. Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL WELLNUO, ITS AFFILIATES, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATING TO THE USE OF, OR INABILITY TO USE, THE SERVICE.
[**Note:** Liability limitations need careful legal review, especially regarding consumer services in California.]
8. Governing Law and Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law principles.
Any dispute arising out of or relating to these Terms or the Service shall be resolved through binding arbitration administered by [Choose an Arbitration Body, e.g., the American Arbitration Association (AAA)] in accordance with its [Specify Rules, e.g., Consumer Arbitration Rules], conducted in [Specify County, e.g., the county of your office in California], California. YOU AGREE TO WAIVE YOUR RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN CLASS ACTION LAWSUITS OR CLASS-WIDE ARBITRATION.
[**Note:** Arbitration clauses and class action waivers require careful legal drafting and review for enforceability.]
9. Modifications to Terms
We reserve the right, in our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide reasonable notice prior to any new terms taking effect (e.g., via email or in-app notification). What constitutes a material change will be determined at our sole discretion. By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms.
10. Contact Us
If you have any questions about these Terms, please contact us:
By email: bernhard@wellnuo.com
By visiting this page on our website: https://www.wellnuo.com/contact
By mail: 14585 Big Basin Way, Saratoga, CA, US
